WARRANTY

Le Creuset is proud of the workmanship in its products and guarantees its enamelled cast iron cookware, from the date of purchase, for the lifetime of the original owner.

The lifetime guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided.  It does not cover normal wear and tear, commercial use or misuse of the product.

To claim under this guarantee, e-mail us at support@queenspree.com the nature of the complaint along with the relevant photos. Queenspree friendly customer service will assist with the claim process.

Defective cookware will be repaired or, if repair is not possible, replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.*

This lifetime guarantee does not affect your statutory rights. The lifetime guarantee does not apply to cookware products with a non-stick coating.For more information on caring for your Le Creuset cast iron cookware please click here.

Le Creuset offers a 10-year guarantee on its stoneware products. The guarantee applies from the date of purchase of the original owner.

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

To claim under this guarantee, e-mail us at support@queenspree.com the nature of the complaint along with the relevant photos. Queenspree friendly customer service will assist with the claim process.

Defective cookware will be repaired or, if repair is not possible, replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production. Please note that in the case of a set, only the faulty item will be replaced.For more information on caring for your Le Creuset stoneware cookware please click here.

Le Creuset offers a 5 year guarantee on its stovetop kettles. The guarantee applies from the date of purchase of the original owner, whether a self purchase or received as a gift.

The guarantee covers defects in materials or manufacturing for 5 years when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

To claim under this guarantee, e-mail us at support@queenspree.com the nature of the complaint along with the relevant photos. Queenspree friendly customer service will assist with the claim process.

Defective kettles will be repaired or (if repair is not possible) replaced free of charge with a similar product or one of equivalent value if the original product is no longer in production.Le Creuset Kettles comply with EN13750 when used under normal domestic circumstances. The kettle must be removed from the heat source once it has reached boiling point and not be left simmering.

The following are excluded from the guarantee:

1. Damage caused by wear and tear, accident, misuse, abuse or commercial use.

2. Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the kettle.

3. Damage to either the hob/cooker or kettle as a result of allowing the kettle to boil dry or from over-heating following use of the boost function on an induction hob.

Le Creuset will not accept liability for any damage that occurs as a result of allowing either of these to occur.Consequential damage is expressly excluded from this guarantee.The guarantee does not affect your statutory rights.For more information on caring for your Kettles please click here.